Does iwbest sell my data?

Never. Your information is never sold or rented to any advertiser, broker, or third party. Only limited data is shared with partners strictly necessary for service delivery.

How long will my KYC documents be retained?

KYC documents are retained for up to 5 years after verification, as required by financial regulations. After this period, documents are permanently deleted.

Can I have all my account data deleted?

Yes, you can request deletion of any data not subject to legal retention requirements. Financial transaction records must be kept for 7 years by law and cannot be deleted. All other data will be removed within 30 days.

Does iwbest track my phone's location?

We do not collect GPS location data directly. However, for security purposes, an approximate location may be inferred from your IP address at login. This is used solely for fraud prevention.

Will I be notified if there is a data breach?

Yes. In the event of a data breach, you will be notified by email or SMS within 72 hours. The notification will include details on what information was affected and the steps you should take.

iwbest | Privacy Policy and How We Protect Your Data

1 Scope & applicability

This Privacy Policy applies to the iwbest platform and all its associated services. It takes effect whenever you visit our website, create an account, or use any of our services.

We believe every user's personal data belongs to them. iwbest acts as a trusted custodian of that data, and our Privacy Policy is built in accordance with international data protection standards.

In this policy, "we", "our", or "iwbest" refers to the entity operating the iwbest platform. "You" or "user" refers to any member or visitor.

2 What information we collect

Iwbest only collects information that is genuinely necessary to deliver our services. The categories of data we collect are detailed below:

Data Type	What We Collect	Why it's needed
Identity information	Full name, date of birth, national ID number	To verify your account and complete KYC
Contact Information	Mobile number, email address	For account access and notifications
Financial Information	Mobile banking number, transaction history	To process deposits and withdrawals
Technical information	IP address, device information, browser type	To ensure security and prevent fraud
Usage Data	Betting history, login times, page visits	For service improvement and a personalized experience

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Directly collected: All information listed above is collected directly from you — through registration forms, KYC submissions, or your use of the service. No data is collected through hidden means.

3 How your information is used

Collected data is used solely for its intended purpose. We never use your information for anything beyond what was stated.

Account management: Your information is used to create, verify, and secure your account.
Service Delivery: Your data is required to process deposits, withdrawals, and betting services.
Security Assurance: Your data is analyzed to detect and prevent fraud, deception, and unauthorized access.
Legal Obligations: Data necessary to comply with government regulations and applicable laws is retained accordingly.
Service improvement: Usage patterns are analyzed to continuously improve the platform.
Customer Support: Relevant information is accessed to help resolve your issue quickly.
Bonuses & Offers: Your usage data helps us send you relevant offers tailored to your preferences.

Iwbest never uses your data to make automated decisions that could harm your rights or interests.

4 Who We Share Your Data With

We never sell or rent your data. However, in limited circumstances, information may be shared with trusted parties:

Payment Processors: Relevant information is shared with Mobile Pay, Nagad, or Rocket as needed to process transactions.
KYC Verification Services: Documents may be shared with authorized verification providers for identity verification purposes.
Legal Authorities: We may be required to provide data in response to a court order or lawful government request.
Security Investigation: Information may be shared with regulatory authorities in connection with fraud or money laundering investigations.

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Important: When sharing data with third parties, we ensure they adhere to the same privacy standards. No data is shared with advertisers.

5 Security Measures

Iwbest applies industry-leading technical standards to protect your information. Our security layers include:

256-bit TLS/SSL encryption is applied to all data transmissions
Data is stored in encrypted form in our databases
Firewalls and intrusion detection systems are active to prevent unauthorized access
Regular security audits are conducted on our servers
Staff access to data is restricted through role-based permissions
A 24/7 monitoring system is in place to detect suspicious activity
Two-factor authentication (2FA) is available

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In the Event of a Data Breach: In the event of a data breach, we will notify affected users within 72 hours and take immediate action.

6 Cookie policy

Cookies are small data files stored in your browser. iwbest uses cookies for the following purposes:

Essential Cookies: These cookies are used to maintain your login session and keep core services running. Disabling them will prevent the site from functioning properly.
Performance cookies: To analyze page load times, error logs, and similar metrics. This data is not linked to your identity.
Preference Cookies: To remember your language, theme, or other personal preferences.

You can disable non-essential cookies at any time through your browser settings. Keep in mind that doing so may affect certain features on the site.

7 Data Retention Period

We do not retain data beyond what is necessary. Specific retention periods are defined for each type of information:

Account Information: Data is retained for the duration of the account and for up to 5 years after closure (for legal compliance).
Financial Transaction Data: Retained for a minimum of 7 years (required by financial legal obligations).
KYC documents: Retained for up to 5 years following verification.
Log & technical data: Automatically deleted after a maximum retention period of 1 year.
Support Chat Logs: Deleted 3 months after the issue is resolved.

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Upon account closure: If you close your account, all data beyond the legally required retention period will be deleted within 30 days.

8 Your Rights

As an iwbest user, you have the following rights over your personal data:

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Right to Access

You may request to view what information we hold about you.

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Right to Rectification

You may request that incorrect or outdated information be updated or corrected.

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Right to deletion

You may request deletion of your data where there is no legal obligation to retain it.

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Right to restrict processing

You may request that we stop using your information for a specific purpose.

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Data Portability

You may request a copy of your information in a portable, readable format.

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Right to Lodge a Complaint

If you are not satisfied with how your data is handled, you can file a complaint with us directly.

To exercise these rights, email us at support@iwbest.best. We will respond within 30 days.

9 Child protection

Iwbest is strictly prohibited for anyone under 18. We do not knowingly collect data from minors.

Age verification is conducted at the time of registration.
If a minor's data is identified, the associated account is closed immediately.
Collected data is permanently deleted.

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To parents: If you believe your child has registered an account without your knowledge, please contact us immediately at support@iwbest.best.

10 Policy updates

This Privacy Policy may be updated due to business changes, legal updates, or technical improvements. When changes occur:

The "Last Updated" date at the top of this page will reflect any changes.
You will be notified by email or SMS of any significant changes.
Continuing to use the platform after any changes takes effect means you accept the updated policy.

We therefore recommend checking this page periodically.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact our dedicated Privacy Team:

Email: support@iwbest.best
Live chat : Directly from any page on the platform
Hours: 24 hours a day, 7 days a week
Response Time: Responses are typically provided within 24–48 hours

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Privacy Requests: To request access, correction, or deletion of your data, include "Privacy Request" in the subject line of your email. Action will be taken within 30 days following account verification.

Iwbest Privacy Policy — Your data is our responsibility

Core pillars of privacy protection

Advanced Encryption

Data minimization

Never sold to third parties

Your Rights Over Your Data

Cookie Controls

Transparent logging policy

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